StyleUwear Return Policy
The cost of returning unwanted goods is your responsibility. Goods must be returned by trackable delivery method and insured for their full retail value. If returning in person you must ensure that you receive confirmation of return.
Goods should be returned to the Returns address shown below or under Terms, or email us for details.
3539 South George Mason Drive
For any goods which are large, awkward, valuable or fragile (as determined by StyleUwear) we reserve the right to nominate a specialist transporter to collect the goods for return to us, and to charge the cost of this transportation to the customer. You may also prefer that we collect any goods to be returned on your behalf for your convenience and security. Any costs charged to you for return will reflect the actual cost to ourselves including any administration and we will inform you of these prior to collection. The charge for collection will be made for each arranged collection date the customer accepts (if collection fails because you do not allow it or you are not available).
All goods must be returned in new, unused and original undamaged condition, complete with all original and undamaged packaging and instructions. New and unused means that there are no marks on the item or signs of any wear. Electrical items must not have been fitted or connected to a power supply.
We reserve the right not to accept an item with any indication it has been used. You will have the option to request goods be returned back to you, in which case we will charge for redelivery.
Postage or delivery costs on unwanted items will not be refunded. If delivery was offered ‘free’ or ‘included’ the actual costs of the delivery incurred by StyleUwear will be deducted from the refund amount. Where a delivery was charged at a rate below the actual cost of delivery we reserve the right to refund the total amount less the actual delivery costs.
We will reimburse you within 30 days of a return (usually as soon as goods are inspected). If we have arranged pick up of the goods we will deduct the cost from the refund. You must provide proof of purchase (if you do not have this and we are able to track your order, we may at our discretion still refund you, but we may ask you for proof of your identity and address). If you paid by credit card we will refund to the same card.